Privacy Policy | Kyoto MK

1. Collected Personal Information and Purpose of Use

Our company engages in various businesses and social activities centered around the taxi business, and we collect customer information within the necessary scope for each purpose.

1) Taxi Business

We register customers who use our taxis and other vehicles as members and collect their name, phone number, and pick-up location for dispatch purposes. Additionally, we record conversations with customers who call our call center to improve service quality.

2) Related Businesses

In the following services, we collect customer and user information such as name, address, and phone number.

  • ① For customers using our membership system, we collect billing information, age, gender, and income to provide various services and manage credit.
  • ② In driver dispatch, various bus services, and security services, we collect individual schedules, building information, and billing-related details.
  • ③ For vehicle maintenance and inspections, we collect user names, addresses, phone numbers, vehicle ownership information, and billing-related details.
  • ④ For LP gas usage.
  • ⑤ In insurance agency services, we temporarily collect additional information such as health status and financial situation as required by our affiliated insurance companies.
  • ⑥ In travel-related services, we collect travel destinations and passport information.
  • ⑦ For MK newspaper subscriptions.
  • ⑧ In the delivery business, we collect details about customer usage, service usage dates, and service status.

2. Provision and Shared Use

The personal information we collect is provided to MK Group’s regional passenger transportation companies and affiliated companies for service information and offers that may benefit customers. Additionally, customer information related to radio dispatching is shared with joint users for dispatching and billing purposes.

3. Security Measures

We implement the following security measures to protect the personal information we collect.

  • 1) Organizational Security Measures: We establish internal personal information protection policies, designate management personnel, and conduct oversight.
  • 2) Human Security Measures: We provide personal information management training to executives, employees, and drivers.
  • 3) Technical Security Measures: We prevent unauthorized access and monitor networks.
  • 4) Physical Security Measures: We implement reasonable security controls such as locking and surveillance.
  • 5) Management of Entrusted Parties: We evaluate and supervise business partners’ security measures under non-disclosure agreements.

4. Disclosure and Other Requests

If you wish to request disclosure, suspension of use, or correction of your personal information, please contact the following office.

Requests will generally be handled in writing after verifying the identity of the requester within a reasonable scope.

5. Personal Information Inquiry Desk

For inquiries regarding personal information, please contact the following office.

  • Taxi dispatch-related: Call Center 075-778-4141
  • Others: General Affairs Department 075-555-3132
  • Email: privacy@mk-group.co.jp

This privacy policy is subject to change.